Return Policy

We understand that sometimes circumstances change and you may need to return an order. That's why we've
established a 60-day return policy for you.

60-day satisfaction guarantee

You may return products purchased from us within 60 days of receiving them and receive a refund, exchange, or store credit toward a future purchase if:

1. You received the product in a damaged or contaminated package;
2. the product you receive is defective or has any other fault;
3. You may have received the wrong item;
4. You may have changed your mind and want to return an unused but unopened product.

We offer this 60-day return policy for products purchased on this website. If you have purchased "Enence" products from another seller, please refer to the site where the purchase was made for returns, as such returns may be subject to the seller's policies over which we have no control.

Please note that shipping costs are non-refundable.

Steps to return a product

Step #1 - Contact our customer support team by filling out a contact form here at https://translatorenence.com/contact within 60 days of receiving your ordered products . Please provide customer support with your full name, email, and order number, and briefly explain why you want to return the product.

Step #2 - Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set forth in this Return Policy and Terms of Service, we will send you a form to complete (Return Merchandise Authorization ("RMA")). Ship-to address:
Returns - Logismart Gmbh
Orber Str. 10, Ramp: 1
60386 Frankfurt am main
Germany
Please note , that returns are only accepted after completing the RMA form. We are not responsible for orders shipped without a pre-filled RMA and such returns cannot be processed.

Step #3 - Repack your item securely, attach the provided RMA form in a visible place on the package, and send the item to us at the return address provided on the RMA form.
Non-defective items should be returned in ideal condition, in the original and undamaged packaging. For defective items, please contact our customer support team before arranging a return.

Step #4 - Complete the RMA form by filling in the tracking number of the parcel and carrier. Returns without a tracking number may be refused by our warehouse, please be sure to use registered mail or other trackable shipment method.

Step #5 - Once we receive and inspect the returned products, we will issue a refund within 14 days. Once we initiate the refund, it typically takes 3-5 business days for the refund to reflect on your bank statement. The refund will be sent back to the original source of payment you used to pay for the order.

For more information about our returns and refunds policy, please see our Terms of Service.